You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. ![]() We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If you prefer a physical candle mailed to you, check out the link below or view the candles section in our shop for the physical custom candle listing. Pictures taken with your phone work great, however screen grabs are of lesser quality and are not recommended.ĭigital files are emailed as 5 x 6" PDF and JPG, CMYK with 300 resolution, ready to print on an 8.5 x 11 sheet with cut guides, as well as single files with no cut lines so you can arrange on whatever graphic program of your choice. High resolution pictures of at least 1000 pixels and over will be perfect. Print as many as you'd like! Can also be used for arts and crafts projects and DIY gifts.Choose between styles:Īll images must be of your person or animal facing straight forward. After purchase, you can send the image(s) you'd like to use through Etsy message or email to We will personalize it to whichever style you choose (#1 or #2) and a digital downloadable file will be e-mailed to you. ![]() This is a digital printable file that will be customized and emailed to you.
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